Terms & Conditions

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Please read these Terms and Conditions ("T&C") carefully before using the Live & Love event planning service ("Service") operated by Live & Love Events Ltd ("Us", "We", or "Our").

Please refer to the Help Page for a full description of the Service.

1. Acceptance of Terms

NOTICE: THESE END USER TERMS AND CONDITIONS (THIS "T&C") IS BETWEEN THE RECIPIENT OF THE SOFTWARE ("YOU" OR "CUSTOMER") AND LIVE AND LOVE EVENTS LTD. ("US", "OUR" OR "WE"). PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING, OR USING THE SERVICE PROVIDED.

IF YOU ACCESS OR IN ANY WAY USE THE SOFTWARE, YOU AGREE THAT: YOU HAVE THE CAPACITY AND AUTHORITY TO BIND YOURSELF AND/OR THE ENTITY ON WHOSE BEHALF YOU ARE ACTING, AS THE CASE MAY BE, TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, AND; YOU HAVE READ ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, UNDERSTAND THEM AND AGREE THEY ARE BINDING UPON YOURSELF AND/OR THE ENTITY ON WHOSE BEHALF YOU ARE ACTING, AS THE CASE MAY BE.

IF YOU DO NOT AGREE TO THIS, DO NOT USE THE SERVICE.

IF ANY OTHER PARTY USES THE SERVICE ON YOUR BEHALF PRIOR TO YOUR USE OF THE SERVICE, SUCH PARTY WILL BE DEEMED TO BE YOUR AGENT ACTING ON YOUR BEHALF, AND YOU WILL BE DEEMED TO HAVE ACCEPTED THIS AGREEMENT AS IF YOU HAD USED THE SOFTWARE YOURSELF.

NOTICE: THIS IS A LEGALLY BINDING AGREEMENT BETWEEN the legal person or corporate entity receiving the benefit of this Agreement ("You") AND LIVE AND LOVE EVENTS LTD. ("Us) (collectively, the "Parties" and each, a "Party"). PLEASE READ IT CAREFULLY.

2. Service levels and Uptime Commitment

We will ensure that Service has a minimum of 99% availability. Some functionality of the software relies on external services that are out of Our control:

  • SMS - this relies on an external service for delivery and also relies on the recipient's phone having local coverage at the time of sending.
  • Email - this relies on an external service for delivery of all email functionality.

We may, in Our sole discretion and without prior notice, suspend or limit the Customer's use (or require the Customer to suspend or limit its use) of the Service and Support Services, or any portion thereof, without incurring any liability to the Customer if: (i) We experience or reasonably believes We will experience a security threat or system failure that endangers the integrity of Our internal systems; (ii) We are directed to do so by any law enforcement or regulatory agency; (iii) the continued performance of its obligations under this Agreement could result in Us being in breach of Trade Controls or other Applicable Laws; (iv) We reasonably believe the Customer's use of the Products amounts to excess usage; or (v) the Customer fails to pay the Charges. If We suspend or limit Customer's use (or requires Customer to suspend or limit its Use) of the Service in accordance with any of the foregoing subclauses (i) through (iv), then We shall use commercially reasonable efforts to restore such use as soon as reasonably practicable.

3. Service Terms

Our event planning services are provided on an "as is" basis. We make no warranties, expressed or implied and hereby disclaim and negate all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose or non-infringement of intellectual property or other violation of rights.

We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on Our website or otherwise relating to such materials or on any sites linked to this site.

The following right to use shall apply to the Service:

  • 3.1 conditioned upon the Customer complying with the terms and conditions of this Agreement (including payment of the applicable Charges), We hereby grants to the Customer, for the period specified as the event end time within the Service, the right to access and use the Service solely for personal use and otherwise in accordance with this Agreement; and
  • 3.2 the Customer shall not make the Service accessible or available for Use by any person or entity other than the Customer's Users.

4. Usage

General Use of the Products. Unless expressly required by Applicable Law without the possibility of contractual waiver, the Customer shall not:

  • 4.1 reverse engineer, reproduce, decompile, recompile, disassemble, merge, modify, adapt or translate the Service or any component thereof, or create derivative works based upon the Service, nor allow any third party to do the same;
  • 4.2 work around any technical limitations of the Service or Use the Service in any way that exceeds the Service's technical or usage limitations;
  • 4.3 make more copies of the Service or its documentation;
  • 4.4 transfer, assign, sublicense, or rent the Service or any part thereof to any other person or entity, or permit timesharing or service bureau Use of, or commercially exploit the Service or a Service Feature or any part thereof, in each case except in accordance with this Agreement;
  • 4.5 incorporate the Service into any other service or product;
  • 4.6 use the Service to store or transmit infringing, libellous or otherwise unlawful or tortious material or to store or transmit material in breach of Applicable Laws or third party rights.

5. Privacy Policy

Your privacy is important to us. We collect and process personal information in accordance with UK GDPR regulations. This includes:

  • Contact information for event planning purposes.
  • Guest information provided for event management.
  • Payment information processed securely through third-party providers.
  • Usage data to improve Our services.

We collect, uses and retain Account Personal Data (a) to manage the relationship with Customer; (b) to carry out Our core business operations, such as accounting filing taxes and managing the business relationship with Customer; (c) to perform identity verification; (d) for its marketing activities, unless We have been otherwise specifically instructed by the relevant individuals; (e) to detect, prevent, or investigate security incidents, fraud, and other abuse or misuse of the Service; (f) comply with our legal and regulatory obligations; and (g) as otherwise not prohibited or permitted, as the case may be, under Applicable Data Protection Legislation and the Agreement.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. Please refer to Our Privacy Policy.

6. Limitations

In no event shall We or Our suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Our website, even if We or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

7. Payment Terms

Payment for services is due to enable the full feature set of the Service. We accept major credit cards and bank transfers via Google Pay and PayPal. Refunds are subject to Our cancellation policy outlined in this service agreement.

8. Cancellation Policy

Our Service may be cancelled with appropriate notice as outlined in this agreement. Reimbursment to you may apply depending on the timing and services already rendered and will be handled on a case-by-case basis. Our third-party vendor costs will be non-refundable.

9. Intellectual Property

All content, features and functionality of Our service, including but not limited to text, graphics, logos, images, and software are the exclusive property of Us and are protected by copyright, trademark and other intellectual property laws.

All Intellectual Property Rights in and to the Service and Support Services, documentation and Deliverables, including techniques, knowledge or processes associated with design contributions, related knowledge or processes, and any and all updates, upgrades, modifications, enhancements, and derivative works of the foregoing, shall belong to, and vest in, Us or, as applicable, Our licensors, and the Customer hereby assigns and agrees to assign to Us any and all Intellectual Property Rights that it might otherwise have in any of the foregoing. We retain all goodwill in, and the Customer has no rights in and to, any trade name, trademark, service mark, logo or other designation owned or controlled by Us, whether registered or unregistered.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the service after changes constitutes acceptance of the new terms.

12. Changes to Service

We reserve the right to modify the functionality and features of the Service at any time. We aim to minimise any impact of updating the Service and will endeavour to notify you if the change impacts your usage. Continued use of the Service after changes constitutes acceptance of these changes.

13. Dispute Resolution

Your personal and event data stored by the Service will be automatically deleted 30 days after the planned end of your event. Disputes after this time will not be entered into by Us and usage of the Service constitutes your agreement. Data altered or deleted by you after the disputed event end date but prior to the 30 days will render any dispute void.

Contact Information

If you have any questions about these Terms & Conditions, please contact Us at:

Live & Love Events Ltd
Email: admin@liveandlove.co.uk